Billings Clinic
Especially For:

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

The CAHPS Hospital Survey, also known as Hospital CAHPS or HCAHPS, is a standardized survey instrument and data collection methodology for measuring patients' perspectives of hospital care.

Billings Clinic asks patients to provide feedback regarding their hospital stay. Responses to select questions are included in a national initiative, called HCAHPS. This program allows our scores to be compared on a state and national level to other health care organizations.

Hospital Discharges for October 2011 - September 2012

Percent of patients that answered "Always" to the following survey question:

Care MeasureBillings ClinicState of Montana AverageUnited States Average

How often did nurses communicate well with patients?

76%

76%

78%

How often did doctors communicate well with patients?

79%

81%

81%

How often did patients receive help quickly from hospital staff?

70%

69%

67%

How often was patient's pain well controlled?

69%

69%

71%

How often did staff explain about medicines before giving them to patients?

61%

64%

63%

How often were the patients' rooms and bathrooms kept clean?

71%

74%

73%

How often was the area around patients' rooms kept quiet at night?

55%

58%

60%

Percent of patients that answered "Yes" to the following survey question:

Care MeasureBillings ClinicState of Montana AverageUnited States Average

Were patients given information about what to do during their recovery at home?

85%

82%

84%

Would patients definitely recommend the hospital to friends and family?

75%

68%

70%

Overall rating of the hospital:

(
Ratings were on a scale from 0 to 10, where "0" means "worst hospital possible" and "10" means "best hospital possible." )

Care MeasureBillings ClinicState of Montana AverageUnited States Average

How do patients rate the hospital overall?

75%

68%

70%

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For help in making good decisions about your care, compare Billings Clinic to other Health Care Organizations by visiting these Web sites:

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