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Patient Safety

Patient safety is defined as providing reliable, effective care to prevent harm, injury, and preventable death to all patients in our organization. Every patient has the right to expect that their care will be appropriately provided in a safe manner by competent staff in a safe environment. Your care and safety are our priority.

Programs at Billings Clinic to help ensure patient safety

  • Medication List Form
  • Patient Rights and Responsibilities
  • Our Patient Safety Committee is focused on patient safety-related initiatives that include the national patient safety agenda, Institute for Healthcare Improvement initiatives, and Joint Commission national patient safety goals.
  • If you have any safety questions or concerns related to your hospital or outpatient care at Billings Clinic, please call us at 406-238-5771.  

Patient Safety

What is EMMI?

  • If you are thinking about surgery or perhaps already scheduled, you will want to find out about EMMI.
  • EMMI stands for Expectation Management and Medical Information.
  • EMMI is an interactive tool that you access by computer either at your home or the doctor's office. 
  • EMMI walks you through every step of your surgery, including anatomy, physiology, risks, benefits, and alternatives.
  • The EMMI tool only takes about 20 minutes to complete and you can view it at your leisure to learn about the details of your surgery.
  • Ask your Billings Clinic physician about EMMI. 
  • The EMMI tool is available for surgeries in these specialty areas: Cardiology, Gastroenterology, General Surgery (such as gall bladder, hernia, lumpectomy),  Gynecology, Obstetrics, Neurosurgery, Ophthalmology, Orthopedics; Ear, Nose and Throat; and Urology.

Related Quality Information

For help in making good decisions about your care, compare Billings Clinic to other Health Care Organizations by visiting Hospital Compare or HealthGrades.

Consumer Reports Ranks Hospital Safety. See how Billings Clinic fares in the Nation in the Consumer Reports Article.

Call HealthLine

Talk to a registered nurse about your health question or get help finding a doctor.

(406) 255-8400 or 1-800-252-1246