Billings Clinic Receives the 2018 Women’s Choice Awards® as one of America’s 100 Best Hospitals for Patient Experience, one of top hospitals in Obstetrics
Billings, MT, May 15, 2018 – Billings Clinic has been named one of America’s 100 Best Hospitals for Patient Experience and one of America’s Best Hospitals for Obstetrics by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The awards signify that Billings Clinic has been ranked for patient experience within the top 100 hospitals of similar size based on number of beds, and that is in the top 17% of 2,720 U.S. hospitals offering obstetrics.
The methodology used to select Billings Clinic as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
- Effective communication with nurses and doctors
- Responsiveness to requests for help
- Pain management
- Explanation about medications before being administered
- Bathroom and room cleanlinesa
- Patient recommendation rating
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes.
This hospital was awarded because it is one of the best at treating their patients the way their patients want to be treated,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions. Our designation makes it easier for them to choose a hospital where they and their families are more likely to have a better experience and outcome.”
The methodology for the America’s Best Hospitals for Obstetrics is unique in that it combines national accreditations, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results and hospital outcome scores with primary research about women’s healthcare preferences. It is the only award recognizing excellence in obstetric services based on robust criteria that consider patient satisfaction and clinical excellence.
The America’s Best Hospitals for Obstetrics distinction is based on the following specific criteria:
- The percentage of patients reporting through the HCAHPS survey that they would definitely recommend the hospital
- Patient safety ranking based on 11 Centers for Medicare and Medicaid Services’ measures of infection and complication rates
- Low rates of early elective deliveries (between 0-1%)
- Baby-Friendly USA designation, a World Health Organization (WHO)/United Nations Children's Fund (UNICEF) initiative to support best practices for breast feeding education and counseling
“Pregnancy is one of the most special times in a woman’s life,” Passi said. “Our award gives a woman the confidence that her choice of a hospital for her delivery will be the best in terms of quality care and patient safety for her and her baby. As the trend of women waiting longer to start their families continues, having the Women’s Choice Award seal is especially important for older moms who face increased risk and need a top hospital to provide her care.”
Billings Clinic is one of 400 award recipients representing the hospitals that have met the highest standards for patient experience in the U.S. by the Women’s Choice Award and one of 452 award recipients representing the hospitals that have met the highest standards for obstetrics across the U.S.
For more information on America’s 100 Best Hospitals for Patient Experience, please visit https://www.womenschoiceaward.com/best-hospitals/. For more information on the America’s Best Hospitals for Obstetrics visit https://www.womenschoiceaward.com/awarded/healthcare/.
ABOUT THE WOMEN’S CHOICE AWARD®
The Women’s Choice Award® is a trusted referral source, empowering women to make smart healthcare choices by identifying the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and clinical excellence. The Women’s Choice Award was recently honored by the INC 5000 List of America’s Fastest-Growing Private Companies in 2017 for a third consecutive year. Visit http://www.womenschoiceaward.com/ to learn more. The information contained in this release is not permitted to be used in a non-press related context without the express prior written consent of the Women’s Choice Award.