Appointments can be obtained at Billings Clinic by dialing 406-238-2501 or 800-332-7156. You may also login to our patient portal, PatientConnect, to view upcoming appointments, message your doctor, and view your medical record.
Appointment Reminder Service
Every year, many patients miss their appointments because they forget when they are. Text messages and automated reminder calls significantly help patients remember their appointments and reduces the number of missed appointments.
Many departments use the appointment reminder service. You will have the option to receive an appointment reminder when you schedule an appointment.
Most of these reminders will be sent 2 business days prior to the appointment. Our time frame to contact you for appointment reminders will be from 12:00 pm to 4:00 pm, Monday – Friday, excluding holidays.
Appointment Reminder Options
Text Message Reminders
If you choose the text option you will receive a text message. You will be given options to confirm or cancel your appointment. The information that will be included is the appointment date and time.
The text ID for Billings Clinic is 622622. You can save this in your Contacts to recognize messages coming from Billings Clinic. (Standard message and data rates may apply.)
Automated Reminder Calls
You have the option to choose home phone or cell phone. You will be given options to confirm or cancel your appointment. If you do not answer your call, a message will be left on you voicemail. The information included on these calls is the appointment date and time, provider name and location.
Frequently Asked Questions
What will the text or automated call reminder message contain?
Each departmental reminder may be slightly different, however all reminders will inform you of the date and time of your appointment.
I don’t have a mobile phone. Will I still get a reminder message?
Yes. You can receive the automated reminder call message instead of a text.
I don’t want to receive a reminder message. What do I do?
If you do not wish to receive a reminder message about your appointment, please choose the option of NO when asked how you want your reminder call.
I need to update my contact details with you. How do I do that?
At your next visit you can let us know your updated information.
How do I opt out from receiving text messages?
Text 'Help' when you receive the text message and you will get instructions on how to stop this service. Remember, you will need to opt back in if you choose to receive a text reminder for your next appointment.
Instead of opting out of receiving text messages you can simply request to receive a phone call or no reminder at all at the time your appointment is made.
How do I opt back in if I have opted out of the text message option?
Text 359921 to 622622 and this will opt you back in to receiving text messages.