Your Visit
Whether you are new to Billings Clinic, a returning patient, or a visitor, we welcome you! This section of our website contains information that we hope will enhance your visit.
Your Visit Starts Here
Patient-Centered Care: You Are an Important Part of Our Team!
Everyone involved in your care has a role, especially you. Research shows that patients who actively participate in their health care decisions have better outcomes. This includes understanding your care when you return home.
Our goal is that you feel informed, heard, and cared for.
Here are ways you can participate:
Be Courageous and Speak Up
- Let us know how you are feeling
- Ask questions when you do not understand, keep asking questions until you do
- Tell us what we are doing well and when someone deserves recognition
- We appreciate you telling us if you have any questions or concerns, or how we can deliver better care
- If you receive a survey about your care, we would appreciate if you would take the time to complete it and let us know about your experience. Your feedback and comments are very important to us as we use your feedback and comments to work to get better every day. Thank you.
- Give us feedback by speaking to a Manager or online
Be Safe and Clearly Understand
- Know exactly what will be happening to you
- Be aware of risks, complications, and side effects
- Bring a trusted family member or friend to accompany you, as your “second set of eyes and ears”
- Understand what to expect after your care, such as if you need a ride home, recovery time, or medication instructions
Kindness and Other Care You Can Expect
- Each care team member should introduce him/herself and always wear their Billings Clinic ID badge visible to you
- We focus on safety, and will verify your identity and other pieces of information often
- Focus on health and prevention, as we wash/sanitize our hands frequently. You and your guests can help by doing the same
- Smoking is not allowed anywhere on our campus for yours and other patients’ safety
Getting Ready for Your Visit
Forms
The following forms may be used to help expedite the care provided to you at Billings Clinic. You will need Adobe Reader to open up these forms. Download your free copy of Adobe Reader.
Authorization Forms to Disclose Private Health Care Information
Other Forms
For New and Returning Patients
General Information
Financial and Billing Information
Medicare Information
Medication Safety
Your Care
Your Medical Records
For Visitors
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