Every year, many patients miss their appointments because they forget when they are. Text messages and automated reminder calls significantly help patients remember their appointments and reduces the number of missed appointments.
Many departments use the appointment reminder service. You will have the option to receive an appointment reminder when you schedule an appointment.
Most of these reminders will be sent 2 business days prior to the appointment. Our time frame to contact you for appointment reminders will be from 12:00 pm to 4:00 pm, Monday – Friday, excluding holidays.
Text Message Reminders
If you choose the text option you will receive a text message. You will be given options to confirm or cancel your appointment. The information that will be included is the appointment date and time.
The text ID for Billings Clinic is 622622. You can save this in your Contacts to recognize messages coming from Billings Clinic. (Standard message and data rates may apply.)
Automated Reminder Calls
You have the option to choose home phone or cell phone. You will be given options to confirm or cancel your appointment. If you do not answer your call, a message will be left on you voicemail. The information included on these calls is the appointment date and time, provider name and location.
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