Care, Quality and Safety

At Billings Clinic, everything we do centers around you—your health, your safety, and your peace of mind. Our goal is simple: to give you the right care, the first time and every time, so you can focus on getting well and living your life.

Your Safety. Your Care. Our Promise to You.

The Right Care for You

We make sure your care is tailored to your unique needs, backed by the latest medical research and delivered by a team of specialists who work together for you. This approach—called evidence-based medicine—means your treatment is guided by proven best practices, not guesswork.

With our secure electronic medical records, your health information is available to your care team whenever it’s needed, ensuring your providers always have the most up-to-date picture of your health.

Care You Can Trust

We align our care with nationally recognized quality standards from trusted organizations like:

• Medicare (CMS)
• American College of Surgeons
• American College of Cardiology
• Agency for Healthcare Research and Quality (AHRQ)
• National Quality Forum (NQF)

Why does this matter to you? Because it means your care is measured against the highest standards in the country—so you can feel confident you’re in good hands.

Your Safety Comes First

Your safety isn’t just a priority—it’s the foundation of everything we do. From your first visit to your follow-up care, we’re committed to creating the safest environment possible.

One way we do this is through High Reliability Organizing (HRO)—a proven approach used in industries like aviation and nuclear power where safety is critical. In healthcare, being an HRO means we focus on:

• Zero harm – always looking for ways to prevent mistakes before they happen.
• Attention to detail – spotting and addressing small issues before they become big problems.
• A culture of safety – where every team member speaks up if something doesn’t seem right, no matter their role.

We also partner with DNV, an independent accrediting organization that reviews our hospital every year—not just every few years like some others. This means:

• You get care that is continuously measured and improved, not just occasionally checked.
• We’re always meeting or exceeding rigorous international healthcare standards.
• Our safety processes are tested and strengthened on an ongoing basis, so you can trust the quality of your care every time you visit.

Through initiatives like HRO, DNV accreditation, and our secure patient portal PatientConnect, we give you tools to stay informed, connected, and involved in your care. With PatientConnect, you can:

• Review your provider’s visit notes
• Send secure messages for non-emergency questions
• Keep track of your health and next steps

Our Commitment to You

When you choose Billings Clinic, you can expect:

• Outstanding Service – We anticipate your needs and meet them with compassion.
• Respect – Your voice matters, and your opinions are valued.
• Teamwork – A coordinated care team working together for your well-being.
• Integrity – Honest, transparent communication every step of the way.

Your health and safety are why we’re here—and we’ll never stop working to give you the best care possible.