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Patient Connect

PatientConnect Frequently Asked Questions

Enrollment Questions

What is PatientConnect?

PatientConnect is a personal health resource which will enable you to securely use the Internet to help manage and receive information about your health, 24 hours/day. It consists of portions of your electronic medical record.
In PatientConnect you can:

  • View your appointments
  • Communicate with your doctor's office by sending a secure message
  • Request a prescription renewal
  • View your lab results
  • View your allergy list
  • View your immunization records
  • View your medication list
  • View your surgeries and procedures

With PatientConnect you can also:

  • View the medical records of a parent or an adult family member who may need your involvement in their health care

What is the cost of PatientConnect?

There is no charge to using PatientConnect.

Who can sign up for PatientConnect?

All patients, age 18 and older. You may also access the medical records of a parent or adult family member who may need your involvement in their health care.

How do I register?

To enroll, you may enroll online (see instructions here) or stop by any of the following locations: registration desks at most locations in Montana and Wyoming or the Hospital; admissions desk at the Billings Clinic Hospital Atrium, Health Information Management (HIM) department next to the south end of the cafeteria. Registration is also available at the following healthcare facilities: Livingston Healthcare, Pioneer Medical Center, Beartooth Billings Clinic, Glendive Medical Center, and North Big Horn Hospital (Wyoming).

You must be age 18 or older, bring a valid photo ID, and must be present to register. Phone or online registration is not available.

How do I contact PatientConnect technical support?

Call us toll free at 877-621-8014.

Viewing and Managing Records and Results

What is IQ Health?

IQ Health is the name of the software tool to give you access to your electronic medical record. When you sign up for PatientConnect and view your records, the IQ Health software brings that information to your computer. You will see the name "IQ Health" on some screens within PatientConnect.

What is PatientConnect Clinical Health Record?

These are the records recorded and used by your health care provider. Your clinical health record can be viewed by your health care provider and you. In PatientConnect, you can view your Clinical Health Record by clicking on the Clinical link.

When can I see my test results in PatientConnect?

Your test results will be available automatically, generally within 2-3 days.

Why are certain test results not shared electronically via PatientConnect?

According to Montana Health and Safety Code, medical providers are prohibited from releasing the following laboratory results via PatientConnect, even though a patient may consent to their release: HIV antibody test; presence of antigens indicating a hepatitis infection; abusing the use of drugs; test results related to routinely processed tissues, including skin biopsies, Pap smear tests, products of conception and bone marrow aspirations for morphological evaluation, if they reveal a malignancy.

Other tests currently unavailable in PatientConnect are X-ray images, EKGs and MRIs.

PatientConnect For My Family

Can I view a family member's medical record in PatientConnect (e.g. my child, spouse, parent)?

Currently, patients can request permission of another adult to access their medical information via the Internet.

After I Have Enrolled

I forgot my password. What do I do?

Call us at 877-621-8014. Privacy and technical issues prevent us from emailing your password to you.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into PatientConnect. On the menu bar at the top of the page, click on “Account” and “Member Maintenance.” Then click on “Edit Account.”

Technical Questions

How is PatientConnect secure?

PatientConnect uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with PatientConnect. All medical information is stored safely behind a firewall.

What is your Privacy Policy?

We value our patients and are very careful in the way we safeguard personal health information. Our privacy notice describes our policies concerning health information and our commitment to protect the privacy of our patients.

How does my computer need to be set up to use PatientConnect?

You need access to a computer connected to the Internet. Use Internet Explorer 6.0 or newer.

When I try to login, PatientConnect keeps telling me "login unsuccessful."

Make sure your CapsLock key is not on. The password field is case sensitive. Make sure you do not enter extra spaces in either the PatientConnect or password boxes and try again. If you have forgotten your User ID or password, call 877-621-8014.

When I was reviewing my records in PatientConnect, I was logged out. What happened?

PatientConnect wants to protect your privacy. While logged into PatientConnect, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out. Any information you have typed will be lost. We recommend that you do not leave your PatientConnect account open if called away. Always log out.

Access Your Online Medical Record

Login to PatientConnect