Especially for Patients and Visitors

Welcome to Billings Clinic

Whether you are new to Billings Clinic, a returning patient, or a visitor, we welcome you! This section of our website contains information that we hope will enhance your visit.

Patient-Centered Care: You Are an Important Part of Our Team!

Everyone involved in your care has a role, especially you. Research shows that patients who actively participate in their health care decisions have better outcomes. This includes understanding your care when you return home.

Our goal is that you feel informed, heard, and cared for.

Here are ways you can participate:

Be Courageous and Speak Up

• Let us know how you are feeling
• Ask questions when you do not understand, keep asking questions until you do
• Tell us what we are doing well and when someone deserves recognition
• We appreciate you telling us if you have any questions or concerns, or how we can deliver better care
• If you receive a survey about your care, we would appreciate if you would take the time to complete it and let us know about your experience. Your feedback and comments are very important to us as we use your feedback and comments to work to get better every day. Thank you.
• Give us feedback by speaking to a Manager or online

Be Safe and Clearly Understand

• Know exactly what will be happening to you
• Be aware of risks, complications, and side effects
• Bring a trusted family member or friend to accompany you, as your “second set of eyes and ears”
• Understand what to expect after your care, such as if you need a ride home, recovery time, or medication instructions

Kindness and other Care you can Expect

• Each care team member should introduce him/herself and always wear their Billings Clinic ID badge visible to you
• We focus on safety, and will verify your identity and other pieces of information often
• Focus on health and prevention, as we wash/sanitize our hands frequently. You and your guests can help by doing the same
• Smoking is not allowed anywhere on our campus for yours and other patients’ safety