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Our Dedication to Quality and Patient Safety

The Right Care

At Billings Clinic, our quality goal is to strive to deliver the right care for each patient the first time and every time.

Evidence Based Medicine

Billings Clinic uses care guidelines based on the best available medical research along with collaboration and teamwork among our medical specialists. These guidelines are also referred to as "evidence based medicine." With our electronic medical records (provided through our robust Clinical Information System), information can be shared at any time amongst our physicians and non-physician providers.

National Quality Priorities

Billings Clinic focuses its quality efforts around national priorities. The following organizations provide guidelines that form the backbone of the work we carry out to help ensure our patients receive quality care.

There are many quality initiatives ongoing at Billings Clinic including:

Patient Safety

Patient safety has also become both a national focus as well as a major initiative at Billings Clinic. The National Quality forum has developed national guidelines around patient safety. We have begun a hospital-wide initiative to take patient safety to the highest level possible, including implementation of the patient portal (PatientConnect) and High Reliability Organizing.

PatientConnect provides patients access to see notes regarding their provider visits as well as send an email to their provider for non-emergent questions, allowing the patient to be more involved in their care.

The physicians and health care professionals at Billings Clinic are proud of their dedication to quality and we hope you find this quality section on our Web site useful and informative.

  • Service - Our goal is to deliver outstanding service to our patients and communities in the region by anticipating and meeting their needs with compassion.
  • People - Each individual is valued, and their opinion is respected.
  • Teamwork - Each individual contributes as a member of the team accomplishing more than an individual can alone.
  • Integrity - We take responsibility for our actions and communicate openly and honestly with each other and the public.

Related Quality Information

For help in making good decisions about your care, compare Billings Clinic to other Health Care Organizations by visiting Hospital Compare.

Call HealthLine

If you have health questions or need assistance finding a physician who is right for you, talk to our registered nurses at HealthLine.

406-255-8400 or