High Reliability Organizing
What is high reliability organizing?
Organizations that adopt high-reliability organizing operate in complex, high-hazard domains for extended periods without serious accidents or catastrophic failures.
Why does Billings Clinic want to adopt high reliability organizing?
The safety of our patients, employees, and guests is our top priority. By practicing behaviors that reduce human error rates, actively fixing system defects, and creating a positive patient experience, we consistently deliver the highest quality health care every time.
What is our commitment?
Whether we support clinical or non-clinical operations, we commit to courageously work together to provide safe and reliable high-quality care every time.
What have we done through 2020?
After training fifty-five employees to become trainers, including fifteen medical providers, we held one week of in-person training sessions. We then pivoted to a virtual training platform in response to the SarS-CoV-2 (COVID-19) pandemic. The creativity and passion of our trainers continued to light our path as we successfully trained ninety-seven percent of our employees! The leadership at Billings Clinic also underwent additional training, and our journey now strives to embed the error prevention behaviors throughout our system.