Billings Clinic patients want safe and reliable high quality care, each and every time. At Billings Clinic, we pride ourselves in the excellent quality of care and service we deliver. This takes place in the settings, processes and interactions that patients encounter, from the first phone call to the last appointment.
Quality and service can be measured in outcomes such as safety record of the institution, infection or readmission rate, and compliance with evidence-based processes known to enhance care. Quality and service can also be measured by the amount of time spent with patients, appointments being on time, and making sure each patient is treated with courtesy and respect.
Following most hospitalizations and clinic visits you will receive a survey from a third party asking you for feedback on a variety of topics related to your patient experience and care while at Billings Clinic. Your feedback from these surveys is important to us as it provides us information what services work well, and others we could improve. It is also an opportunity for you to share praise or concerns you may have. Please take the tie to complete the survey and return it.