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Patient Safety

Patient safety is defined as providing reliable, effective care to prevent harm, injury, and preventable death to all patients in our organization. Every patient has the right to expect that their care will be appropriately provided in a safe manner by competent staff in a safe environment. Your care and safety are our priority.

Programs at Billings Clinic to help ensure patient safety

Patient Safety

What is EMMI?

  • If you are thinking about surgery or perhaps already scheduled, you will want to find out about EMMI.
  • EMMI stands for Expectation Management and Medical Information.
  • EMMI is an interactive tool that you access by computer either at your home or the doctor's office.
  • EMMI walks you through every step of your surgery, including anatomy, physiology, risks, benefits, and alternatives.
  • The EMMI tool only takes about 20 minutes to complete and you can view it at your leisure to learn about the details of your surgery.
  • Ask your Billings Clinic physician about EMMI.
  • The EMMI tool is available for surgeries in these specialty areas: Cardiology, Gastroenterology, General Surgery (such as gall bladder, hernia, lumpectomy), Gynecology, Obstetrics, Neurosurgery, Ophthalmology, Orthopedics; Ear, Nose and Throat; and Urology.

Related Quality Information

For help in making good decisions about your care, compare Billings Clinic to other Health Care Organizations by visiting Hospital Compare.

Call HealthLine

If you have health questions or need assistance finding a physician who is right for you, talk to our registered nurses at HealthLine.

406-255-8400 or