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Emergency Department Care

Timely and effective care in hospital emergency departments is essential for good patient outcomes. Delays before receiving care in the emergency department can reduce the quality of care and increase risks and discomfort for patients with serious illnesses or injuries. Waiting times at different hospitals can vary widely, depending on the number of patients seen, staffing levels, efficiency, admitting procedures, or the availability of inpatient beds.

The information below shows how quickly the hospitals you selected treat patients who come to the hospital emergency department, compared to the average for all hospitals in the U. S.

Hospital Discharges 7/1/2013 through 6/30/2014

Average Time Patients Who Came To The Emergency Department With Broken Bones Had To Wait Before Receiving Pain Medication

Billings Clinic 54 Minutes
State of Montana Avg 47 Minutes
United States Avg 54 Minutes

Long waits before a patient is treated may be a sign that the emergency department is understaffed or overcrowded. For patients with broken bones, long waits without pain medication cause unnecessary suffering.

For all patients 2 years and older who came to the emergency department with a broken arm or leg, this shows the average time they waited before receiving pain medication

Percentage of Patients Who Left The Emergency Department Before Being Seen

Billings Clinic 1%
State of Montana Avg 1%
United States Avg 2%

Hospital emergency departments that have high percentages of patients who leave without being seen may not have the staff or resources to provide timely and effective emergency room care. Patients who leave the emergency department without being seen may be seriously ill, putting themselves at higher risk for poor health outcomes.

This measure shows the percentage of all individuals who signed into an emergency department but left before being evaluated by a healthcare professional.

The percentage includes only patients whose history and condition indicate the treatment is appropriate. Talk to your doctor if you have questions about your treatment.

For more information about heart health, check:

Related Quality Information

For help in making good decisions about your care, compare Billings Clinic to other Health Care Organizations by visiting Hospital Compare or HealthGrades.

Consumer Reports Ranks Hospital Safety. See how Billings Clinic fares in the Nation in the Consumer Reports Article.

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