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Hospital Consumer Assessment of Healthcare Providers and Systems

The CAHPS Hospital Survey, also known as Hospital CAHPS or HCAHPS, is a standardized survey instrument and data collection methodology for measuring patients' perspectives of hospital care.

Billings Clinic asks patients to provide feedback regarding their hospital stay. Responses to select questions are included in a national initiative, called HCAHPS. This program allows our scores to be compared on a state and national level to other health care organizations.

Hospital Discharges for April 2014 - March 2015

Percent of patients that answered "Always" to the following survey question:

How often did nurses communicate well with patients?

Billings Clinic 77%
State of Montana Avg 78%
United States Avg 79%

How often did doctors communicate well with patients?

Billings Clinic 79%
State of Montana Avg 83%
United States Avg 82%

How often did patients receive help quickly from hospital staff?

Billings Clinic 68%
State of Montana Avg 71%
United States Avg 68%

How often was patient's pain well controlled?

Billings Clinic 70%
State of Montana Avg 70%
United States Avg 71%

How often did staff explain about medicines before giving them to patients?

Billings Clinic 60%
State of Montana Avg 65%
United States Avg 65%

How often were the patients' rooms and bathrooms kept clean?

Billings Clinic 71%
State of Montana Avg 73%
United States Avg 74%

How often was the area around patients' rooms kept quiet at night?

Billings Clinic 59%
State of Montana Avg 61%
United States Avg 62%

Percent of patients that answered "Yes" to the following survey question:

Were patients given information about what to do during their recovery at home?

Billings Clinic 88%
State of Montana Avg 84%
United States Avg 86%

Would patients definitely recommend the hospital to friends and family?

Billings Clinic 80%
State of Montana Avg 69%
United States Avg 71%

Percent of patients who responded with "Strongly Agree" to the following survey question:

Did the patient understand their care when they left the hospital?

Billings Clinic 54%
State of Montana Avg 51%
United States Avg 52%

Overall rating of the hospital:

(Ratings were on a scale from 0 to 10, where "0" means "worst hospital possible" and "10" means "best hospital possible.")

How do patients rate the hospital overall?

Billings Clinic 76%
State of Montana Avg 68%
United States Avg 71%

Related Quality Information

For help in making good decisions about your care, compare Billings Clinic to other Health Care Organizations by visiting Hospital Compare or HealthGrades.

Consumer Reports Ranks Hospital Safety. See how Billings Clinic fares in the Nation in the Consumer Reports Article.

Call HealthLine

If you have health questions or need assistance finding a physician
who is right for you, talk to our registered nurses at HealthLine.

406-255-8400 or 800-252-1246