Coronavirus (COVID-19) Information

• If you are sick and have mild symptoms, stay home and self-isolate as much as possible.
• If you are sick enough that you would normally go to the doctor, call ahead to 406-255-8400 for instructions.
• If you are experiencing a medical emergency, call 911.
• To avoid spreading respiratory illnesses, please do not show up at the Emergency Department, SameDay Care, ExpressCare or a testing site without calling in advance for instructions.

Billings Clinic provides COVID-19 testing for patients undergoing an elective procedure and asymptomatic patients with a provider order for testing. Please contact your provider for additional information about asymptomatic testing.

To limit the number of patients in waiting rooms, Billings Clinic is trying to limit walk-in care for non-emergent needs but we do have same day options available. If you believe you have been exposed and are experiencing symptoms of COVID-19 (fever, cough and/or shortness of breath), please call (406) 255-8400 for instructions.

For other same day care needs:

• For SameDay Care Downtown, please call 406-238-2677. Please only use the SameDay Care entrance for SameDay Care appointments.
• For SameDay Care West patients, please use the South entrance off of Central Avenue only.

• All ExpressCare locations are currently closed. We apologize for the inconvenience.

• Downtown Pediatrics Department is not accepting walk-ins but you can make a same day pediatric appointment by calling 406-238-5097.
• Billings Clinic West and Billings Clinic Heights walk-in clinics are available during normal hours. Registered nurses are stationed at the entrances to screen for respiratory symptoms. For hours, visit billingsclinic.com/west or billingsclinic.com/heights.
• The Emergency Department is open 24/7 for emergency medical needs.

To continue to protect the health and safety those at our facilities, we are asking that our patients not have any guests or visitors on our campuses whenever possible. We understand that there are some instances when healthy essential visitors need to be allowed. We may allow visitors in the follow instances:

One healthy visitor per day may be allowed:

• All patients and visitors must be screened for respiratory illness.
• All patients and visitors must wear a mask.
• Please disinfect your hands upon entering.
• Practice physical distancing whenever possible.
• No visitors under the age of 18 at this time.
• Pediatric patients may have two healthy adult visitors.

Thank you for your understanding that safety needs to be our first priority.

• If you are experiencing any respiratory symptoms or fever, do not come to the clinic, call ahead for instructions.

• Many departments are rescheduling annual or non-essential appointments and procedures to reduce the risk of patients being exposed to respiratory illness. You will be contacted if your appointment is rescheduled.

• We are working hard to put systems in place to offer online visits for patients who already have appointments that might otherwise be rescheduled. Your provider will contact you if you are able to have your visit online in place of an in-person visit. As we all learn to practice social distancing during this time, we are constantly working on ways to better serve you.

• Although we are doing everything possible to limit our patients’ exposure to respiratory illness, please practice social distancing when in common areas.

Billings Clinic provides COVID-19 testing for patients undergoing an elective procedure and asymptomatic patients with a provider order for testing. For your convenience, we have opened a curbside COVID-19 Pre-Procedural Testing Center in Billings, where you can have the test performed from your car. This is located outside of our Clinic on North Broadway, between 7^th and 8^th Avenues North, near SameDay Care Downtown. We have scheduled times or you can drive up during regular buisness hours.

For pre-procedure testing your care team will schedule a time for you to have your test done at the Center and others may present during the hours of 8am-5pm, Monday – Friday. Testing samples are analyzed and take about four to six business days for results. The provider that requested the test, will receive your results.

After the testing is complete, patients should limit potential exposure to the virus until the date of their procedure by staying home whenever possible, avoiding crowded areas, practicing physical distancing when around others, frequently washing their hands and wearing a face mask that covers their mouth and nose while at work or in public.

Thank you for taking this important step to protect yourself, our care team, and other patients.

Patients experiencing symptoms can call Healthline at (406) 255-8400 or 1-800-252-1246.

If you are seeking additional health information on COVID-19 visit our Health Information page. You can access health information from the Mayo Clinic Health Library - which provides comprehensive health information on thousands of health topics, including COVID-19.