Coronavirus (COVID-19) Information
Your safety is our priority.
As we continue to address COVID-19, it’s important that you receive the medical care you need in a caring environment. Our clinics are open with enhanced safety measures.
With these added safety measures, our team members continue to provide friendly, compassionate and expert clinical care for you and your family.
Virtual Care is also available for many appointments from the comfort and safety of your home.
Let us help you with your questions.
We understand that you might have questions about your health and COVID-19. HealthLine is available for non-emergency calls at (406) 255-8400 or 800-252-1246.
To check in during this time of continued uncertainty, we are working to connect with all of our established patients by phone to find out if you have questions or concerns that we can answer. During these calls, we can connect you with resources and make you aware of options, such as Virtual Care, for your ongoing health care needs. We look forward to speaking with you.
Read Billings Clinic COVID-19 FAQs.
What if you think you have a respiratory illness?
- If you are sick and have mild symptoms, stay home and self-isolate as much as possible.
- If you are sick enough that you would normally go to the doctor, call ahead to 406-255-8400 for instructions.
- If you are experiencing a medical emergency, call 911.
- To avoid spreading respiratory illnesses, please do not show up at the Emergency Department, SameDay Care, ExpressCare or a testing site without calling in advance for instructions.
Can I be tested if I think I am asymptomatic?
Billings Clinic provides COVID-19 testing for patients undergoing an elective procedure and asymptomatic patients with a provider order for testing. Please contact your provider for additional information about asymptomatic testing.
What if you need healthcare today?
To limit the number of patients in waiting rooms, Billings Clinic is trying to limit walk-in care for non-emergent needs but we do have same day options available. If you believe you have been exposed and are experiencing symptoms of COVID-19 (fever, cough and/or shortness of breath), please call (406) 255-8400 for instructions.
For other same day care needs:
What are the visitor restrictions?
To continue to protect the health and safety those at our facilities, we are asking that our patients not have any guests or visitors on our campuses whenever possible. We understand that there are some instances when healthy essential visitors need to be allowed. We may allow visitors in the follow instances:
One healthy visitor per day may be allowed:
- All patients and visitors must be screened for respiratory illness.
- All patients and visitors must wear a mask.
- Please disinfect your hands upon entering.
- Practice physical distancing whenever possible.
- No visitors under the age of 18 at this time.
- Pediatric patients may have two healthy adult visitors.
Thank you for your understanding that safety needs to be our first priority.
What if you have an outpatient appointment scheduled?
- If you are experiencing any respiratory symptoms or fever, do not come to the clinic, call ahead for instructions.
Many departments are rescheduling annual or non-essential appointments and procedures to reduce the risk of patients being exposed to respiratory illness. You will be contacted if your appointment is rescheduled.
We are working hard to put systems in place to offer online visits for patients who already have appointments that might otherwise be rescheduled. Your provider will contact you if you are able to have your visit online in place of an in-person visit. As we all learn to practice social distancing during this time, we are constantly working on ways to better serve you.
- Although we are doing everything possible to limit our patients’ exposure to respiratory illness, please practice social distancing when in common areas.
What if I'm scheduled for an elective procedure?
Billings Clinic provides COVID-19 testing for patients undergoing an elective procedure and asymptomatic patients with a provider order for testing. For your convenience, we have opened a curbside COVID-19 Pre-Procedural Testing Center in Billings, where you can have the test performed from your car. This is located outside of our Clinic on North Broadway, between 7th and 8th Avenues North, near SameDay Care Downtown. We have scheduled times or you can drive up during regular buisness hours.
For pre-procedure testing your care team will schedule a time for you to have your test done at the Center and others may present during the hours of 8am-5pm, Monday – Friday. Testing samples are analyzed and take about four to six business days for results. The provider that requested the test, will receive your results.
After the testing is complete, patients should limit potential exposure to the virus until the date of their procedure by staying home whenever possible, avoiding crowded areas, practicing physical distancing when around others, frequently washing their hands and wearing a face mask that covers their mouth and nose while at work or in public.
Thank you for taking this important step to protect yourself, our care team, and other patients.
Patients experiencing symptoms can call Healthline at (406) 255-8400 or 1-800-252-1246.
Where can I find additional health information on COVID-19?
Please refer here for additional information about COVID-19 from the Unified Health Command of Yellowstone County.
Outpatient care management has set up a phone line available to assist members of the public at (406) 238-2877. This line will be monitored Monday through Friday during work hours, with a voicemail option for after hours and weekends. Case managers will return those messages when they receive them. The social workers can offer emotional support, education about coping skills and community resources as needed.