Coronavirus (COVID-19) Information
Your safety is our priority.
As we continue to address COVID-19, it’s important that you receive the medical care you need in a caring environment. Our clinics are open with enhanced safety measures.
- You will be screened for fever and respiratory symptoms at the entrances. Our employees are also screened when they come to work.
- You will be required to wear a mask during your time on campus. We have masks available at all entrances for your convenience.
We’re here to help you navigate COVID-related care, testing, vaccines, and more
The below visitor policies and procedures are in place to keep our patients and guests safe. Some areas of our hospital may also have additional visitor policies in place.
- Non-COVID patients will be allowed two (2) healthy visitors at a time. This means that more than two people can visit a patient on any given day but must do so two at a time.
- Healthy children (under age 18) of all ages will be allowed as visitors. Children under the age of 12 must be always under adult (non-patient) supervision.
- Two healthy visitors, including children, are allowed for outpatient visits.
- In general, visitors are still not allowed for COVID-19 inpatients. When exceptions are granted, healthy children of all ages are allowed.
- End of life exceptions remain.
- All patients and visitors must be screened for respiratory illness.
- All patients and visitors must wear a mask.
- Please disinfect your hands upon entering.
- Practice physical distancing whenever possible.
- Pediatric patients may have two healthy adult visitors.
- You will need to wait to come to your appointment right when it starts.
- Hand sanitizer is available in many locations to allow you to practice good hand hygiene.
- Space in inpatient waiting areas will be closed or limited.
- Please maintain 6 feet of distance from others when in waiting and common areas.
- Surfaces in common areas and clinic rooms are disinfected regularly.
- You may be asked to undergo COVID -19 testing prior to elective procedures.
With these added safety measures, our team members continue to provide friendly, compassionate and expert clinical care for you and your family.
Virtual Care is also available for many appointments from the comfort and safety of your home.
Let us help you with your questions.
We understand that you might have questions about your health and COVID-19. HealthLine is available for non-emergency calls at (406) 255-8400 or 800-252-1246.
Read Billings Clinic COVID-19 FAQs.
What if you think you have a respiratory illness?
- If you are sick and have mild symptoms, stay home and self-isolate as much as possible.
- If you are sick enough that you would normally go to the doctor, call ahead to 406-255-8400 for instructions.
- If you are experiencing a medical emergency, call 911.
- To avoid spreading respiratory illnesses, please do not show up at the Emergency Department, SameDay Care, ExpressCare or a testing site without calling in advance for instructions.
Can I be tested if I think I have been exposed to COVID-19?
Yes, COVID testing for members of the public is available at SameDay Care Viral on the downtown Billings campus. Testing is available on a walk-in basis Monday through Friday from 8 a.m. to 4:30 p.m.
What if you need healthcare today?
To limit the number of patients in waiting rooms, Billings Clinic is trying to limit walk-in care for non-emergent needs but we do have same day options available. If you believe you have been exposed and are experiencing symptoms of COVID-19 (fever, cough and/or shortness of breath), please call (406) 255-8400 for instructions.
For other same day care needs:
What are the visitor restrictions?
To continue to protect the health and safety those at our facilities, we are asking that our patients not have any guests or visitors on our campuses whenever possible. We understand that there are some instances when healthy essential visitors need to be allowed. We may allow visitors in the follow instances:
Two healthy adult visitors (18 and older) per non-Covid patient per day are allowed. Some areas of our hospital may also have additional visitor restrictions in place.
- All patients and visitors must be screened for respiratory illness.
- All patients and visitors must wear a mask.
- Please disinfect your hands upon entering.
- Practice physical distancing whenever possible.
- No visitors under the age of 18 at this time.
- Pediatric patients may also have two healthy adult visitors.
These visitors should be those who are essential for the patient's physical or emotional well-being and care. Individual units are in the process of implementing these new guidelines and some may continue to have additional restrictions based on their specific needs. Visitors to COVID+ patients are not allowed, but exceptions may be granted for compassionate care, end of life and other situations at the discretion of the patient’s clinical teams.
Thank you for your understanding that safety needs to be our first priority.
What if you have an outpatient appointment scheduled?
- If you are experiencing any respiratory symptoms or fever, do not come to the clinic, call ahead for instructions.
- Although we are doing everything possible to limit our patients’ exposure to respiratory illness, please practice social distancing when in common areas.
What if I'm scheduled for an elective procedure?
Billings Clinic provides COVID-19 testing for patients undergoing an elective procedure and asymptomatic patients with a provider order for testing.Testing and evaluation for COVID-19 and other respiratory illnesses (point of care influenza, strep, etc.) will be conducted at SameDay Care Viral.
For pre-procedure testing your care team will schedule a time for you to have your test done at SameDay Care Viral. The provider that requested the test, will receive your results.
After the testing is complete, patients should limit potential exposure to the virus until the date of their procedure by staying home whenever possible, avoiding crowded areas, practicing physical distancing when around others, frequently washing their hands and wearing a face mask that covers their mouth and nose while at work or in public.
Thank you for taking this important step to protect yourself, our care team, and other patients.
Patients experiencing symptoms can call Healthline at (406) 255-8400 or 1-800-252-1246.
Where can I find additional health information on COVID-19?
Please refer here for additional information about COVID-19 from the Unified Health Command of Yellowstone County.
Outpatient care management has set up a phone line available to assist members of the public with COVID-19 emotional support, education about coping skills and community resources as needed (406) 238-2877. This line will be monitored Monday through Friday during work hours, with a voicemail option for after hours and weekends. Case managers will return those messages when they receive them.
*Test results not provided at this number.
