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Coronavirus (COVID-19) Information

We understand that you might have questions about your health and COVID-19. We have a health information line available for non-emergency calls at (406) 255-8400 or 800-252-1246.

Read Billings Clinc COVID-19 FAQs.

What if you think you have a respiratory illness?

  • If you are sick and have mild symptoms, stay home and self-isolate as much as possible.
  • If you are sick enough that you would normally go to the doctor, call ahead to 406-255-8400 for instructions.
  • If you are experiencing a medical emergency, call 911.
  • To avoid spreading respiratory illnesses, please do not show up at the Emergency Department, SameDay Care, ExpressCare or a testing site without calling in advance for instructions.

What if you need healthcare today?

To limit the number of patients in waiting rooms, Billings Clinic is trying to limit walk-in care for non-emergent needs but we do have same day options available. If you believe you have been exposed and are experiencing symptoms of COVID-19 (fever, cough and/or shortness of breath), please call (406) 255-8400 for instructions.

For other same day care needs:

  • For SameDay Care Downtown, please call 406-238-2677. Please only use the SameDay Care entrance for SameDay Care appointments.
  • For SameDay Care West patients, please use the South entrance off of Central Avenue only.
  • All ExpressCare locations are currently closed. We apologize for the inconvenience.

  • Downtown Pediatrics Department is not accepting walk-ins but you can make a same day pediatric appointment by calling 406-238-5097.
  • Billings Clinic West and Billings Clinic Heights walk-in clinics are available during normal hours. Registered nurses are stationed at the entrances to screen for respiratory symptoms. For hours, visit billingsclinic.com/west or billingsclinic.com/heights.
  • The Emergency Department is open 24/7 for emergency medical needs.

What are the visitor restrictions?

To continue to protect the health and safety of our patients, guests, coworkers and communities, we are temporarily restricting all visitors to Billings Clinic. This helps us to prevent and slow the spread of infectious illnesses. We may allow one (1) healthy adult visitor in the following cases:

  • Family Birth Center, if visiting a laboring or new mother
  • Parent or guardian accompanying a child to Pediatrics
  • Parent or guardian visiting the NICU
  • Accompanying a patient to the Emergency Department

Thank for your help in preventing the spread of illnesses.

What if you have an outpatient appointment scheduled?

  • If you are experiencing any respiratory symptoms or fever, do not come to the clinic, call ahead for instructions.
  • Many departments are rescheduling annual or non-essential appointments and procedures to reduce the risk of patients being exposed to respiratory illness. You will be contacted if your appointment is rescheduled.

  • We are working hard to put systems in place to offer online visits for patients who already have appointments that might otherwise be rescheduled. Your provider will contact you if you are able to have your visit online in place of an in-person visit. As we all learn to practice social distancing during this time, we are constantly working on ways to better serve you.

  • Although we are doing everything possible to limit our patients’ exposure to respiratory illness, please practice social distancing when in common areas.

Please refer here for additional information about COVID-19 from the Unified Health Command of Yellowstone County.

Outpatient care management has set up a phone line available to assist members of the public at (406) 238-2877. This line will be monitored Monday through Friday during work hours, with a voicemail option for after hours and weekends. Case managers will return thoses messages when they receive them. The social workers can offer emotional support, education about coping skills and community resources as needed.  

Help with Personal Protective Equipment for Staff and Patients

Personal Protective Equipment (PPE), such as masks are essential to keeping our staff, our patients and our communities safe. Billings Clinic Neurosurgeon, Dusty Richardson, M.D., and Billings-area dentist Spencer Zaugg, DDS, along with his son Colton, have created a durable, reusable plastic masks using 3D printer technology. Click here to learn more about these masks and how you can help.

Billings Clinic CEO COVID-19 Update

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COVID-19 Update from Billings Clinic CEO, Scott Ellner, DO

 


 

Message from Billings Clinic Emergency Physician: Stay Home

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Message from Billings Clinic Emergency Physician

COVID-19 Testing Prices

In accordance with the CARES act, Billings Clinic’s cash price for COVID-19 testing is $144 (effective April 1, 2020).  Patients, please note that this price is only for the COVID-19 test.  Other tests and screening may be ordered and provided at the same time of service, which will affect a total bill for this service.  For questions, contact a patient financial services representative at 406-238-2601 or
1-800-332-7156, ext. 2601.