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Coronavirus (COVID-19) Information

Your safety is our priority.

As we continue to address COVID-19, it’s important that you receive the medical care you need in a caring environment. Our clinics are open with enhanced safety measures.

  • You will be screened for fever and respiratory symptoms at the entrances. Our employees are also screened when they come to work.
  • You will be required to wear a mask during your time on campus. We have masks available at all entrances for your convenience.
  • One healthy adult visitor per patient per day is allowed.

    • All patients and visitors must be screened for respiratory illness.
    • All patients and visitors must wear a mask.
    • Please disinfect your hands upon entering.
    • Practice physical distancing whenever possible.
    • No visitors under the age of 18 at this time.
    • Pediatric patients may have two healthy adult visitors.
  • You will need to wait to come to your appointment right when it starts.
  • Hand sanitizer is available in many locations to allow you to practice good hand hygiene.
  • Please maintain 6 feet of distance from others when in waiting and common areas.
  • Surfaces in common areas and clinic rooms are disinfected regularly.
  • You may be asked to undergo COVID -19 testing prior to elective procedures.

With these added safety measures, our team members continue to provide friendly, compassionate and expert clinical care for you and your family.

Virtual Care is also available for many appointments from the comfort and safety of your home.


Let us help you with your questions.

We understand that you might have questions about your health and COVID-19. HealthLine is available for non-emergency calls at (406) 255-8400 or 800-252-1246.

To check in during this time of continued uncertainty, we are working to connect with all of our established patients by phone to find out if you have questions or concerns that we can answer. During these calls, we can connect you with resources and make you aware of options, such as Virtual Care, for your ongoing health care needs. We look forward to speaking with you.

Read Billings Clinc COVID-19 FAQs.

What if you think you have a respiratory illness?

  • If you are sick and have mild symptoms, stay home and self-isolate as much as possible.
  • If you are sick enough that you would normally go to the doctor, call ahead to 406-255-8400 for instructions.
  • If you are experiencing a medical emergency, call 911.
  • To avoid spreading respiratory illnesses, please do not show up at the Emergency Department, SameDay Care, ExpressCare or a testing site without calling in advance for instructions.

What if you need healthcare today?

To limit the number of patients in waiting rooms, Billings Clinic is trying to limit walk-in care for non-emergent needs but we do have same day options available. If you believe you have been exposed and are experiencing symptoms of COVID-19 (fever, cough and/or shortness of breath), please call (406) 255-8400 for instructions.

For other same day care needs:

  • For SameDay Care Downtown, please call 406-238-2677. Please only use the SameDay Care entrance for SameDay Care appointments.
  • For SameDay Care West patients, please use the South entrance off of Central Avenue only.
  • All ExpressCare locations are currently closed. We apologize for the inconvenience.

  • Downtown Pediatrics Department is not accepting walk-ins but you can make a same day pediatric appointment by calling 406-238-5097.
  • Billings Clinic West and Billings Clinic Heights walk-in clinics are available during normal hours. Registered nurses are stationed at the entrances to screen for respiratory symptoms. For hours, visit billingsclinic.com/west or billingsclinic.com/heights.
  • The Emergency Department is open 24/7 for emergency medical needs.

What are the visitor restrictions?

To continue to protect the health and safety those at our facilities, we are asking that our patients not have any guests or visitors on our campuses whenever possible. We understand that there are some instances when healthy essential visitors need to be allowed. We may allow visitors in the follow instances:

One healthy visitor per day may be allowed:
  • All patients and visitors must be screened for respiratory illness.
  • All patients and visitors must wear a mask.
  • Please disinfect your hands upon entering.
  • Practice physical distancing whenever possible.
  • No visitors under the age of 18 at this time.
  • Pediatric patients may have two healthy adult visitors.

Thank you for your understanding that safety needs to be our first priority.

What if you have an outpatient appointment scheduled?

  • If you are experiencing any respiratory symptoms or fever, do not come to the clinic, call ahead for instructions.
  • Many departments are rescheduling annual or non-essential appointments and procedures to reduce the risk of patients being exposed to respiratory illness. You will be contacted if your appointment is rescheduled.

  • We are working hard to put systems in place to offer online visits for patients who already have appointments that might otherwise be rescheduled. Your provider will contact you if you are able to have your visit online in place of an in-person visit. As we all learn to practice social distancing during this time, we are constantly working on ways to better serve you.

  • Although we are doing everything possible to limit our patients’ exposure to respiratory illness, please practice social distancing when in common areas.

What if I'm scheduled for an elective procedure?

Patients undergoing an elective procedure will need to have a COVID-19 test done 4-6 business days before their procedure. For your convenience, we opened a curbside COVID-19 Pre-Procedural Testing Center where you can have the test performed from your car The Center is located at N. Broadway and 8th Ave. N outside near SameDay Care. Your care team will schedule a time for you to have your test done at the Center. Testing samples are sent to Mayo Clinic for analysis and take about four to six business days for results. Patients will need to self-quarantine for the period of time between the test sample being collected and the date of their procedure. Thank you for taking this important step to protect yourself, our care team, and other patients.

This Center is specifically for patients scheduled for a procedure who do not have symptoms of COVID-19. Symptomatic patients can call Healthline at (406) 255-8400 or 1-800-252-1246.

 

Please refer here for additional information about COVID-19 from the Unified Health Command of Yellowstone County.

 

Outpatient care management has set up a phone line available to assist members of the public at (406) 238-2877. This line will be monitored Monday through Friday during work hours, with a voicemail option for after hours and weekends. Case managers will return thoses messages when they receive them. The social workers can offer emotional support, education about coping skills and community resources as needed.  

Virtual Care

We have options for care from the comfort and safety of your home for many of our services.

Learn more about Billings Clinic Virtual Care.

406-255-8400 or
800-252-1246

Virtual Care Help

Help with Personal Protective Equipment for Staff and Patients

Personal Protective Equipment (PPE), such as masks are essential to keeping our staff, our patients and our communities safe. Billings Clinic Neurosurgeon, Dusty Richardson, M.D., and Billings-area dentist Spencer Zaugg, DDS, along with his son Colton, have created a durable, reusable plastic masks using 3D printer technology. Click here to learn more about these masks and how you can help.

COVID-19 Testing Prices

In accordance with the CARES act, Billings Clinic’s cash price for COVID-19 testing is $119 (effective April 6, 2020). Your health insurance plan may cover some of this lab cost, depending on your co-pay and deductible. Patients, please note that this price is only for the COVID-19 test.  Other tests and screening may be ordered and provided at the same time of service, which will affect a total bill for this service.  For questions, contact a patient financial services representative at 406-238-2601 or
1-800-332-7156, ext. 2601.

Billings Clinic CEO COVID-19 Update

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COVID-19 Update from Billings Clinic CEO, Scott Ellner, DO

 


 

Message from Billings Clinic Emergency Physician: Stay Home

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Message from Billings Clinic Emergency Physician