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COVID-19 Vaccine Information

Vaccine FAQ

Billings Clinic COVID-19 Vaccine FAQ

Billings Clinic fully supports the use of the new COVID-19 vaccine and its role in protecting us from illness and helping to end the ongoing pandemic. We know there are plenty of questions about the vaccine and have put together the following FAQ to help.

Read the FAQ

Please be aware that while we are pleased to be able to provide the COVID-19 vaccine, supply is limited each week and extremely high demand is outpacing our weekly supply. This means that appointments fill up very quickly and hold times may be longer than usual if you call.

  • Scheduling is available beginning at 8 a.m. every Monday, Tuesday and Wednesday. Appointments are available for scheduling each of these days and we encourage you to check back on the soonest Monday, Tuesday or Wednesday if you are not able to schedule an appointment right away.
  • Vaccinations are available by appointment only. Walk ins will not be accepted.
  • Individuals in Phases 1a and 1b of the state vaccination plan are eligible.
  • We will work to provide the vaccine to as many people as possible as quickly and efficiently as we can.

How to make an appointment:

Patient Connect

  • Online Scheduling is available to existing patients through PatientConnect at
    • Log into Patient Connect and select “Schedule a New Appointment” under “Appointments” on the left side of the page (see image). Then select the appropriate option (Billings Clinic employee or non-employee). Select “Imm Clinic-Billings” from the next dropdown menu and then select a date and “Immunization Clinic” for appointment availability on that date. This service is available only for first dose COVID-19 vaccination appointments
    • Patients who have not yet enrolled in PatientConnect can find instructions here.
    • Appointments can also be scheduled by calling 406-435-5744. Please be aware that high call volumes may result in longer than usual hold times.
    • If no appointments are available, please call or visit PatientConnect on the soonest Monday, Tuesday or Wednesday, as we are scheduling new appointments on each of these days.
    • Please have a photo ID and insurance information ready at the time of vaccination.
    • We anticipate being able to offer the vaccine on a weekly basis as supply allows. Our vaccine allocations come from the State of Montana on a weekly basis and we learn how much we will receive for the week each weekend.

    The COVID-19 vaccine is a safe and important tool in bringing this pandemic to an end, and Billings Clinic encourages people to receive it when they are eligible. We are following state and federal guidance in distribution of the COVID-19 vaccine in conjunction with The Unified Health Command (UHC), made up of Billings Clinic, St. Vincent Healthcare, RiverStone Health and Yellowstone County Disaster and Emergency Services.

    At this time, the vaccine is available to those in Phase 1a and 1b of the state vaccine allocation plan and includes the following individuals:

    • Health care personnel
    • Emergency responders
    • Residents of long-term care facilities
    • Montanans age 70 and older
    • Montanans age 16-69 with certain high risk health conditions
      • Cancer
      • Chronic kidney disease
      • COPD (chronic obstructive pulmonary disease)
      • Down Syndrome
      • Heart conditions, such as heart failure, coronary artery disease, or cardiomyopathies
      • Immunocompromised state (weakened immune system) from solid organ transplant
      • Severe Obesity (BMI ≥ 40 kg/m2)
      • Sickle cell disease
      • Type 1&2 Diabetes mellitus
      • On a case by case basis, medical providers may include individuals with other conditions that place them at elevated risk for COVID-19 complications
    • American Indians and people of color who may be at an elevated risk for severe COVID-19 complications

    Vaccination Phases

    The COVID-19 vaccine is now available (dependant on supply and by appointment only) to people in Phase 1B of the state vaccine allocation plan. Please call 406-435-5744 for an appointment.

    Virtual Care

    We have options for care from the comfort and safety of your home for many of our services.

    Learn more about Billings Clinic Virtual Care.

    406-255-8400 or

    Virtual Care Help