Billings Clinic OnCall is a fast, easy way to see a health care provider when and where you need it most. Chatting face-to-face with an experienced provider 24 hours a day, 7 days a week is available on your smartphone, tablet, or computer. It's easy to use, private, and secure.
Billings Clinic OnCall can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling. Please note, while we offer this service to all 50 states, the patient must be physically located within the state of Montana to be seen by a Billings Clinic provider.
Starting a video visit is available any time through the Patient Portal. Once in the platform you'll be prompted to choose the provider you'd like to see.
Visits are just $65 using your credit, debit, or HSA card. Payment is due at time of service.
How much does an online provider visit on Billings Clinic OnCall cost?
The cost of a visit is $65. Debit and credit cards are acceptable forms of payment, due at the time of the visit. An HSA account can be utilized for payment, as well. Insurance payments are not accepted at this time. Please note, the visit cost does not include the cost of any prescriptions, follow-up lab work or follow-up visits if deemed applicable. The OnCall transactions will never show up on a statement since there is no billing and payment is due at time of service.
What is an online provider visit?
Billings Clinic OnCall is an affordable, convenient way to resolve acute or routine medical conditions. Our secure technology makes it possible to see a provider, face to face, without you having to leave your home on your smartphone, desktop or telephone. With video, providers can look, listen and engage with you to diagnose your health concerns and provide an effective treatment plan.
How long is a typical online provider visit on Billings Clinic OnCall?
A typical provider visit on Billings Clinic OnCall is about 15 minutes. Of course, if more time is needed, rest assured the provider will be able to accommodate, ensuring you have a complete and valuable visit.
Why would I see a provider online?
Illness can strike at any time. Billings Clinic OnCall helps you get back on your feet, no matter where you are or the time of day. You can see a provider online for a range of issues, from minor illnesses and injuries, symptoms from a chronic condition, or to address general health concerns. Here are a few reasons people go online for health care:
- I feel like I should probably see a provider, but can’t really fit it into my busy schedule.
- I have an issue that does not require a specialty appointment or emergency room visit.
- It’s difficult for me to get a provider appointment.
- I’m not sure if I should go to the ER or not.
- My provider’s office is closed and I don’t want to go to an urgent care clinic.
- I just moved and don’t know any providers in my area.
- I just need a second opinion.
- I’m between jobs and have no health insurance coverage.
- I have a question about a loved-one’s health and would like some advice.
Do I need to schedule an appointment?
Billings Clinic OnCall is designed for on-demand care, so no appointment is necessary. After you register and log in to Billings Clinic OnCall, providers who are available for a visit will appear on your screen. You can browse their profiles and select who you want to see by clicking on the green “Connect” button.
How do I access Billings Clinic OnCall?
Billings Clinic OnCall virtual visits can be accessed through the Billings Clinic patient portal at any time. If you already have an existing patient portal account, simply login to start a visit. You will not need a separate account to access this service.
If you do not have an existing patient portal account, the creation process is simple and takes just a few moments. Click here to get started.
Is my online provider visit private and secure?
Yes, Billings Clinic has been a pioneer in digital healthcare and has been offering safe and reliable telehealth for over 28 years. It is of utmost importance to maintain patient privacy and keep information secure. Billings Clinic OnCall is designed to be a private, secure, HIPAA-compliant tool that allows you to consult with a provider safely and confidentially, online.
Can a provider on Billings Clinic OnCall be my regular health care provider?
Unfortunately, no. Providers on Billings Clinic OnCall are there to support your care between office visits, such as when you are traveling or when you have a non-emergency or low acuity health condition.
What is Billings Clinic OnCall not for?
Billings Clinic OnCall is not for people suffering from serious, life-threatening or emergency conditions, such as:
- Chest pain
- Neurological symptoms, suggesting a stroke
- Difficulty breathing
- Dizziness or loss of consciousness
- Sudden bleeding
- Choking or gagging
- Severe hypertension or hemorrhoids
- Head injury
- Possible broken bones
- Patients who want to hurt themselves (suicidality)
- Patients who want to hurt others (homicidally)
- Schizophrenia or hallucinations
If you have any of the above symptoms or any other serious medical concerns, please call 911 or proceed to the nearest emergency department.
Who are the providers?
The providers on Billings Clinic OnCall are part of Billings Clinic and Amwell Medical Group, which is a primary care practice with a national network of board-certified doctors. Providers are both single and multi-state licensed and credentialed to work in your state of residence; 24 hours a day, 365 days a year. Each of our providers goes through a rigorous selection process to become a part of the network.
Can I see a provider online if I am traveling or in another state?
Yes, just make sure to select the state you’re in under "My Location" and you’ll only see providers licensed to treat you in that state. When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a provider, whether you are home or on the go.
Can my kids use Billings Clinic OnCall?
Children, under the age of 18, may be added to a parent/guardian/caretaker’s Billings Clinic OnCall account. If the parent/guardian/caretaker has proxy access to the minor, children under the age of 18 may use this service.
If a parent/guardian that has a portal account and wants to add a dependent without a portal account, the parent/guardian will need to call Billings Clinic Health Information Management at 406-657-4676 to either get the note or proxy to be able to view the note for the dependent.
Can medications be prescribed through Billings Clinic OnCall?
Yes, a prescription(s) may be ordered if/as appropriate by the OnCall provider. You can select the pharmacy of your choice. Please note narcotics or controlled substances are NOT prescribed thru this service.
Can Billings Clinic OnCall order lab tests for me?
Providers on Billings Clinic OnCall are unable to order lab tests. Due to the nature and limited scope of this service, it is difficult to follow up, obtain the results, and interpret these tests.
Will my primary care provider (PCP) be notified about my Billings Clinic OnCall visit?
You may choose to share this information. You will be asked if you want a copy of your after-visit summary to be shared with your primary care provider. If you choose to share your after-visit summary, Billings Clinic OnCall will fax or electronically transmit your after-visit summary to your PCP. You may also decide not to share this information. The choice is yours.
What if I don't have health insurance?
All of Billings Clinic OnCall's services are available without insurance. Your visit will be charged to your credit, debit, or HSA card. All on-demand OnCall visits are just $65.
Can I add my spouse to my account?
To keep health information private each adult must create their own account. Children under 18 may be added to their parent/guardian/caretaker’s account.
What should I do if I am experiencing a medical emergency?
If you think you’re experiencing a medical emergency, please do not use this service. Instead, you should immediately seek emergency care by calling 911 or going to the nearest emergency department.
What kind of technology do I need to have an OnCall visit?
You will need either a smartphone, tablet, laptop or desktop computer that has a microphone and camera-enabled. Please be sure that pop-ups are not being blocked. Additionally, check out resource below on tips for a successful visit.