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Request a Flight on MedFlight Air Ambulance

MedFLight Service Area TimesWhen the need arises for air medical transport several considerations are made with respect to time, distance and skill of the transporting team. When team and time are crucial, MedFlight is designed to fill your needs.

We would like to coordinate the transport of your critically ill and injured patients as quickly as possible. If you are contacted by EMS about a critically ill or injured patient, you may call our dispatcher and ask them to either have the flight crew put on standby, or may request that the aircraft be dispatched now. We will launch our aircraft, and then you can contact the appropriate Billings Clinic accepting provider to give them a detailed report once you have had time to adequately examine the patient. This is especially useful for time sensitive conditions such as stroke, heart attack, or severe trauma.

To request or arrange a transfer from your location, a single point of contact via the MedFlight dispatch center is your first and only step. At that time you can be connected with an accepting physician to begin the team dispatch process. The information needed is:

  • patient name
  • date of birth
  • age
  • weight
  • gender

MedFlight air ambulance is able to transport only one patient per flight allowing one family member to accompany when fixed wing services are used. This family member information will be requested by dispatch. When the transport of children is necessary, we prefer that one parent accompanies their child. Due to weight limitations family members are allowed only one carry-n bag.

Transport Criteria

Neonatal Transport Criteria

  • All infants less than 30 days of age
  • Premature infants less than 37 weeks
  • All infants with respiratory distress
  • Infants requiring nitric oxide
  • Infants requiring cardiac or surgical interventions

High Risk OB Transport Criteria

  • Obstetrical emergencies including trauma, delivery complications or delivery of a pre-term infant
  • Premature rupture of membranes
  • Pre-Eclampsia/HELLP Syndrome
  • Fetal abnormalities
  • Multiple gestation
  • Premature labor
  • Vaginal bleeding
  • Cardiac OB
  • Other complications of pregnancy not listed

Transport Criteria

  • AMI/chest pain/unstable cardiac rhythms
  • Possible stroke
  • Amputation or near amputation
  • Severe loss of blood and/or hypotension
  • Burns>15% BSA or burns that may compromise respiration3
  • Injury with neurological deficits
  • Unstable or potentially unstable airway (potential for rapid sequence intubation/surgical airway)
  • GCS 10 or less (or RTS<10)
  • Adult with respiratory rate 30 or greater, and HR 120 or greater
  • Terrain or road conditions restrict ground transportation
  • Any critically ill patient who is intubated or may need intubation – we have advanced ventilator management skills and highly-trained, certified critical care RNs and respiratory therapists

For questions regarding medical flight transport from your facility, please contact our dispatchers for assistance, 406-657-4340 or 1-800-325-1774, extension “MedFlight.”

To track your patients’ care, day or night, you can access your patients’ electronic medical record through www.billingsclinicdoc.org.

Request a Flight

To request a flight, call Billings Clinic MedFlight at 406-255-8411 or 1-800-325-1774, ext. MedFlight