Virtual Care

A new virtual appointment option is available for patients located in Montana who are experiencing COVID-19 related symptoms. Patients can use the virtual appointment to check symptoms, and if applicable, be referred to an appropriate care setting. In addition, providers will provide virtual SameDay care for other minor, acute needs.

Virtual appointments are available Monday-Friday from 8 am-5 pm using the Microsoft TEAMS platform. Patients can schedule appointments and receive technical assistance at 406-435-1108.

• Patients will be guided through the virtual appointment with live scheduling, registration and a clinical assessment.
• All calls are directed to Billings Clinic board-certified physicians and are billable (This is not a free triage screening service).
• Virtual visits are subject to the patient’s payer and plan coverage and are dependent on the service utilized.
• Internet connectivity is necessary for the telehealth consult.

For health care needs not related to respiratory symptoms and possible exposure to COVID-19, Virtual Care is an option for those ailments that do not require a physical exam. Appointments can be made via Billings Clinic Healthline at 406-255-8400 or 1-800-252-1246 for the following services and ailments for this level of care:

• Stuffy and runny nose
• Allergies
• Sore throat
• Eye infections
• Cough
• Painful urination in adult women
• Lower back pain
• Joint pain or strains
• Minor skin problems

In-person SameDay Care is available for additional urgent medical needs. Visit billingsclinic.com/samedaycare for options at Billings Clinic Downtown, Heights and Westend. For regional branch locations, see a list of phone numbers below.

Whenever possible, we would like you to continue your relationship with your established providers. If you have an appointment scheduled, your provider might request a Virtual Care visit to replace an in-person appointment. Some of the appointments that can be done by Virtual Care include:

• Medication refills and follow up
• Mental health
• Hospital/ER follow ups that do not require a hands-on exam
• Medicare annual review of medical problems
• Sleep study follow ups and CPAP compliance
• Review of imaging results

If you need to schedule an appointment with an established provider, please call our appointment line at 406-238-2500 or 1-800-332-7156.

Virtual Care is also available at the following regional locations and appointments can be made at the numbers listed below:

• Billings Clinic Bozeman Pediatrics: 406-522-5437
• Billings Clinic Bozeman OBGYN: 406-587-9202
• Billings Clinic Miles City: 406-233-7000
• Billings Clinic Cody: 307-527-7561
• Billings Clinic Broadwater: 406-266-4670
• Stillwater Billings Clinic: 406-322-1000