Virtual Care
Billings Clinic is continuously innovating the way we deliver health care. We have several opportunities available for you to receive care online for minor medical issues as well as to continue your relationship with your primary and specialty care providers. We are learning with you, developing and continuously working to improve the online experience for patients as we transition to providing more care via Skype or Teams. Technical assistance is available at 406-435-1108 from 8 am to 5 pm, Monday through Friday to help you have a successful visit. Toolkits can be found below to help with downloading and using Skype and Teams. Please review or call prior to your visit, so you’re ready to go at the scheduled appointment time.
During the COVID-19 Public Health Emergency, Virtual Care visits are covered like an in-person appointment by most private insurances as well as Medicare and Medicaid.
Virtual Care Services
Moderate COVID-19 Symptoms
For patients experiencing non-emergent symptoms or who believe they have been exposed to COVID-19, Virtual Care might be an option. These visits, through Skype, give patients the opportunity to discuss moderate symptoms with a licensed provider to determine their care needs. Patients experiencing the respiratory symptoms of fever, cough and/or shortness of breath, can call Billings Clinic Healthline at 406-255-8400 or 1-800-252-1246 and a trained nursing professional will guide you to the appropriate level of care.
Acute Care
For health care needs not related to respiratory symptoms and possible exposure to COVID-19, Virtual Care is an option for those ailments that do not require a physical exam. Appointments can be made via Billings Clinic Healthline at 406-255-8400 or 1-800-252-1246 for the following services and ailments for this level of care:
- Stuffy and runny nose
- Allergies
- Sore throat
- Eye infections
- Cough
- Painful urination in adult women
- Lower back pain
- Joint pain or strains
- Minor skin problems
In-person SameDay Care is available for additional urgent medical needs. Visit billingsclinic.com/samedaycare for options at Billings Clinic Downtown, Heights and Westend. For regional branch locations, see a list of phone numbers below.
Primary and Specialty Care
Whenever possible, we would like you to continue your relationship with your established providers. If you have an appointment scheduled, your provider might request a Virtual Care visit to replace an in-person appointment. Some of the appointments that can be done by Virtual Care include:
- Medication refills and follow up
- Mental health
- Hospital/ER follow ups that do not require a hands-on exam
- Medicare annual review of medical problems
- Sleep study follow ups and CPAP compliance
- Review of imaging results
If you need to schedule an appointment with an established provider, please call our appointment line at 406-238-2500 or 1-800-332-7156.
Regional Branch Clinic Virtual Care
Virtual Care is also available at the following regional locations and appointments can be made at the numbers listed below:
- Billings Clinic Bozeman Pediatrics: 406-522-5437
- Billings Clinic Bozeman OBGYN: 406-587-9202
- Billings Clinic Miles City: 406-233-7000
- Billings Clinic Cody: 307-527-7561
- Billings Clinic Broadwater: 406-266-4670
- Stillwater Billings Clinic: 406-322-1000
Resources
Instructions for Patients
Please access your virtual telehealth visit in the specified virtual platform sent by your medical professional's office:
Microsoft Teams for Healthcare
Skype for Business
Etiquette Tips for Virtual Care
How to Videos
Visits with Billings Clinic providers
- iOS Video for visits with Billings Clinic providers: Virtual Visit Telehealth Install Skype for Business on iOS
- Android Video for visits with Billings Clinic providers: Virtual Visit Telehealth Install Skype for Business on Android
Visits with Rural Health Center providers
- iOS Video for visits with Rural Health Centers: Virtual Visit Telehealth Install Skype for Business on iOS
- Android Video for visits with Rural Health Centers: Virtual Visit Telehealth Install Skype for Business on Android
FAQs on Telehealth (Virtual Care) and HIPAA during the COVID-19 nationwide public health emergency
