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Services & Specialties

  • Virtual Care

Virtual Care

Billings Clinic is continuously innovating the way we deliver health care. We have several opportunities available for you to receive care online for minor medical issues as well as to continue your relationship with your primary and specialty care providers. Technical assistance is available at 406-435-1108 from 8 am to 5 pm, Monday through Friday to help you have a successful visit. Toolkits can be found below to help with downloading and using our virtual platform. Please review or call prior to your visit, so you’re ready to go at the scheduled appointment time.


Billings Clinic COVID Chat is an easy way to get COVID-19 testing and symptom information right at your fingertips at any time of day. To begin, text COVID to 47225 or start hereUse the chat to:

  • Check symptoms
  • Find COVID-related care
  • Find the closest COVID testing location to you
  • Follow-up on test results
  • Find the closes vaccination location to you
  • Find information

Virtual appointments are available Monday-Friday from 8 am-5 pm using the Microsoft TEAMS platform. Patients can schedule appointments and receive technical assistance at 406-435-1108.

Virtual Care Services

Virtual COVID-19 appointments now available

A new virtual appointment option is available for patients located in Montana who are experiencing COVID-19 related symptoms. Patients can use the virtual appointment to check symptoms, and if applicable, be referred to an appropriate care setting. In addition, providers will provide virtual SameDay care for other minor, acute needs.

Virtual appointments are available Monday-Friday from 8 am-5 pm using the Microsoft TEAMS platform. Patients can schedule appointments and receive technical assistance at 406-435-1108.

  • Patients will be guided through the virtual appointment with live scheduling, registration and a clinical assessment.
  • All calls are directed to Billings Clinic board-certified physicians and are billable (This is not a free triage screening service).
  • Virtual visits are subject to the patient’s payer and plan coverage and are dependent on the service utilized.
  • Internet connectivity is necessary for the telehealth consult.

Acute Care

For health care needs not related to respiratory symptoms and possible exposure to COVID-19, Virtual Care is an option for those ailments that do not require a physical exam. Appointments can be made via Billings Clinic Healthline at 406-255-8400 or 1-800-252-1246 for the following services and ailments for this level of care:

  • Stuffy and runny nose
  • Allergies
  • Sore throat
  • Eye infections
  • Cough
  • Painful urination in adult women
  • Lower back pain
  • Joint pain or strains
  • Minor skin problems

In-person SameDay Care is available for additional urgent medical needs. Visit for options at Billings Clinic Downtown, Heights and Westend. For regional branch locations, see a list of phone numbers below.

Primary and Specialty Care

Whenever possible, we would like you to continue your relationship with your established providers. If you have an appointment scheduled, your provider might request a Virtual Care visit to replace an in-person appointment. Some of the appointments that can be done by Virtual Care include:

  • Medication refills and follow up
  • Mental health
  • Hospital/ER follow ups that do not require a hands-on exam
  • Medicare annual review of medical problems
  • Sleep study follow ups and CPAP compliance
  • Review of imaging results

If you need to schedule an appointment with an established provider, please call our appointment line at 406-238-2500 or 1-800-332-7156.

Regional Branch Clinic Virtual Care

Virtual Care is also available at the following regional locations and appointments can be made at the numbers listed below:

  • Billings Clinic Bozeman Pediatrics: 406-522-5437
  • Billings Clinic Bozeman OBGYN: 406-587-9202
  • Billings Clinic Miles City: 406-233-7000
  • Billings Clinic Cody: 307-527-7561
  • Billings Clinic Broadwater: 406-266-4670
  • Stillwater Billings Clinic: 406-322-1000


Instructions for Patients

Please access your virtual telehealth visit in the specified virtual platform sent by your medical professional's office:

How to Join a Virtual Healthcare Appointment

Etiquette Tips for Virtual Care

FAQs on Telehealth (Virtual Care) and HIPAA during the COVID-19 nationwide public health emergency

Call HealthLine

If you have health questions or need assistance finding a physician who is right for you, talk to our registered nurses at HealthLine.

406-255-8400 or

Coronavirus (COVID-19) Information

To learn more about how we are continuing to address the COVID-19 crisis and how we are working to keep our patients safe, visit our COVID-19 page.

COVID-19 Testing Prices

In accordance with the CARES act, Billings Clinic’s cash price for COVID-19 testing is $115.00 for outpatients and $207.00 for inpatients. Your health insurance plan may cover some of this lab cost, depending on your co-pay and deductible. Patients, please note that this price is only for the COVID-19 test.  Other tests and screening may be ordered and provided at the same time of service, which will affect a total bill for this service.  For questions, contact a patient financial services representative at 406-238-2601 or
1-800-332-7156, ext. 2601.

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