Virtual Care Help

A technical assistant is available at 406-435-1108 from 8 am to 5 pm, Monday throught Friday to help you have a successful visit. Toolkits can be found below to help with downloading and using Skype or Teams. Please review or call prior to your visit, so you’re ready to go at the scheduled appointment time.

How to Videos

Visits with Billings Clinic providers

• iOS Video for visits with Billings Clinic providers:
  Virtual Visit Telehealth Install Skype for Business on iOS
  
  

  

• Android Video for visits with Billings Clinic providers:
  Virtual Visit Telehealth Install Skype for Business on Android
  
  

  

Visits with Rural Health Center providers

• iOS Video for visits with Rural Health Centers:
  Virtual Visit Telehealth Install Skype for Business on iOS
  
  

  

• Android Video for visits with Rural Health Centers:
  Virtual Visit Telehealth Install Skype for Business on Android
  
  

  

  Resources

  Instructions for Patients

  Please access your virtual telehealth visit in the specified virtual platform sent by your medical professional's office:

  Microsoft Teams for Healthcare

  • How to join a Microsoft Teams for Healthcare appointment by phone or tablet
  • How to join a Microsoft Teams for Healthcare appointment by computer

  Skype for Business

  • How to join a Skype appointment by computer
  • How to join a Skype appointment by phone

  Etiquette Tips for Virtual Care

  • Tips for adult virtual visits
  • Tips for pediatric virtual visits

  FAQs on Telehealth (Virtual Care) and HIPAA during the COVID-19 nationwide public health emergency